Terms and Conditions


A child's name will be entered on the waiting list when a completed registration form is received, together with a registration fee of £20.00(non- refundable). Places will be offered on a first come first serve basis upon a payment of deposit; however we reserve the right to give priority to applicants for full time places.
A copy of your child's Birth certificate must be provided before the agreed start date. One month deposit is required and must be paid before a place is taken, the deposit will be refunded when the child leaves the nursery, but any outstanding fees will be deducted.

Fees and deposits

Fees are calculated on a monthly basis and are payable in full on the first working day by standing order or in the event that fees will be paid weekly, they are to be paid on the first day of attendance of the week. Fees must be paid regardless of absences due to illness, holidays, bank holidays and training days. Refunds can not be arranged for non attendance for whatever reason.
If you fall behind on payment of fees you will be asked to withdraw your child until fees are settled. A 10% discount, for one child only, will be given to parents who have more than one child attending the nursery; this only applies to children who are on a full time basis, i.e. 5 days per week. Once one of the children leave the 10% discount no longer applies.
Nursery fees are subject to annual increases.

Opening times and holidays

The opening times are from 8:00am to 6:00pm Monday to Friday, excluding bank holidays and during each of the Easter and Christmas periods. Please make sure that you are fully aware of our holiday dates in advance. As a requirement for the Nursery Educational Funding the nursery closes for 4 days per a year for training. As much notice as possible will be given informing of the dates of closure.

Removal of children from the Nursery
By Parent

Four weeks notice in writing must be given by the parent or carer, when the child leaves the Nursery, if you fail to give one months notice in writing your deposit will not be refunded. In the event of fees or any other sum payable to Phoenix Nursery not being settled then the difference will be deducted from the deposit. If at any time the fees are left outstanding at more than the value of the deposit parents will be asked to either pay all the arrears in full or remove their child from the nursery.

By Nursery Management

The management may at any time request the removal of a child if in the nursery's opinion the interests of the child or nursery dictate such an action. Some children do not settle well into the nursery environment. Unacceptable behaviour such as constant hitting, biting, swearing and inappropriate behaviour may constitute that a child will be asked to be removed from the nursery. Should such a case or event arise, the parents may be asked to remove their child immediately from Phoenix Nursery, with no notice given.


Please notify us before 10:00am if your child is going to be late or unable to attend. Please ensure your child is in the nursery by 10am, as late arrivals can be disruptive. The nursery contact number is 0208 880 2550 or 07977209777.


Please provide three sets of spare clothing for your child in case of an emergency. Nappies for children not yet potty trained, must also be provided. Please provide two aprons, three photographs, a pair of slippers and to purchase a Phoenix Logo bag, which costs £6.00 Children who are under the age of 2 years need to provide the above and nappy cream, wipes, bottle and a plastic bib. Each clearly labeled with their name on them. During the summer period you will need to provide a sun hat and sun cream.


Parents must inform the nursery if their child has been in contact or contracts any infectious diseases or allergies. A doctor's confirmation of non transmissible infections is required before the child is permitted back into the nursery. Every possible effort will be made to contact parents in case of an emergency. If children are prescribed antibiotics, they must be given the first 48hrs of antibiotics at home.

  • Staff members have the right to act in locoparentis for the child in case of illness, accident or emergency and to take such action as the manager sees fit, including hospitalization if necessary, whether or not the parent or next of kin has been informed
  • Staff may administer medicines prescribed by a doctor or pharmacist along with written details of the medication
  • Staff members have the right to refuse admission of babies or children who in their opinion have not had sufficient amount of recovery time at home.
  • Staff cannot administrate Calpol, Paracetomol or medication that has not been prescribed by the doctor.
  • Parents must ensure the nursery can easily contact them at all times. Current work numbers, change of telephone numbers, mobile numbers must be kept updated.


Children will be taken on excursions to local parks, libraries and to other local amenities. Parent's written permission will be obtained in advance prior to any other trips outside the nursery, please note that your child's class will be closed on the day of the outing. Blanket permission may also be obtained i.e. permission slip covering all trips to local amenities for a period of 6 months.

Loss or damage

Every effort will be made to take care of children's and parents property, however we can not be held liable for any loss or damage of property or clothing which may occur. Please clearly label your child's belongings. Please ensure your child wears stud earrings and no other jewellery. Sweets, chocolates and other treats are not to be given to children to keep in their pockets whilst in the nursery. Please do not give your child toys to bring into the nursery.